What should I do if my accommodation was broken into or the key safe was compromised?
- Police report: call the police (107) immediately and file a report. Request a reference number for insurance claims.
- Documentation: photograph the damage, the broken lock/safe.
- Change locks: have the lock replaced or change the code immediately.
- Notify insurer: report the damage to your insurance company within 2–3 working days.
- Notify platform: if there is an active booking, inform Airbnb or Booking.com.
- Community alert: notify the building manager and nearby hosts — serial break-ins are often committed by organised groups.
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