How should I handle guest reviews?
Guest reviews directly influence the number of bookings and Airbnb search ranking.
- Review every guest yourself — this motivates them to reciprocate
- Always respond to negative reviews calmly and professionally
- Aim for 4.8+ average — required for Superhost status
- Cleaning quality is the most common negative point — pay extra attention here
Properties managed by GuestGuru have an average cleaning rating of 4.73/5.0 on Airbnb.
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