How should I communicate with my guests?
Guest communication is one of the most important elements of successful hosting. Key touchpoints:
- After booking: welcome message, check-in instructions
- Before arrival (1 day): reminder with arrival details
- During stay: availability for problems, local recommendations
- After departure: thank you, review request
Create template messages for common situations. Response time is critical for the Airbnb algorithm — under 1 hour is expected.
With a professional manager, all of this is handled for you — GuestGuru's team manages guest communication daily from 9am to 10pm.
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